Please be advised that the Canterbury International (Aust) Ltd warehouse will be closed from 5.00pm Tuesday 12th October 2021 until 1.00pm Thursday 21st October 2021 for our annual stocktake which is required as part of our standard audit process.
The warehouse will re-open on 1.00pm Thursday 21st October 2021 and will resume its normal service.
We apologize for any inconvenience that this pending closure may cause. We would like to advise that you will need to place your stock requirements well in advance of this date. Please allow for this closure and the potential backlog of orders that will follow once we re-open.
Please ensure that all required orders for that week are submitted to our Customer Operations team no later than 5.00pm Tuesday 12th October 2021 so that we can ensure your goods are dispatched prior to the closure.
This includes the B2B website. B2B Customers can continue entering orders into the system after Tue 21st Oct 5pm; however, these orders will not process until we have completed the stocktake.
Please note stock levels will not be accurately displayed online until stocktake is completed.
While the warehouse will be closed over this time our Customer Operations team will be available for any general enquires and any other information that you may require.
If you have any questions or require any further information regarding our warehouse closure, please contact Customer Operations on 1300 13 10 10 or email firstname.lastname@example.org and email@example.com
Covid 19 Updates:
Please note with Covid 19 lockdowns happening within Australia, we please ask that you be patient understanding there may be some unexpected delays within our network. Any concerns or issues please contact our Customer Service Team HERE.
Shipping & Delivery:
All orders made on the Canterbury website are subject to a shipment contract. This means that the risk of loss for such products passes to you upon our delivery to the carrier.
Any orders over $100 are Free standard shipping within Australia. For any orders under $100, the postage is $10.95 standard shipping. Express shipping is $15. All parcels are sent via Eparcel and have a full track and trace service.
PLEASE NOTE: The Canterbury Shop will only ship orders within Australia.
Standard Shipping – 3 to 5 business days The Customer should allow for a further 2 days (in addition to the above) for delivery to WA & regional areas. The delivery dates are estimates only.
Express Shipping – 2 to 3 business days Orders must be placed before 12pm. The Customer should allow for a further 2 days (in addition to the above) for delivery to WA & regional areas. The delivery dates are estimates only.
Australia Post eParcel Express All Orders are sent by E Parcel with a full track and trace service http://auspost.com.au/track/. Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing the Customer of how to collect the Customer’s parcel during normal business hours. Parcels will be held by the delivery service for their maximum hold time. Should the Customer not respond to a calling card and the parcel is returned to Canterbury as unclaimed, further freight charges will be payable for re-dispatch. Freight charges paid for the original dispatch are not refundable.
How can I track my order? The tracking reference and Australia Post website has been included in your order shipment method, click the web address provided in your shipping delivery notification email http://auspost.com.au/track/. If you haven't received this email yet, then your order may not yet have been dispatched.?
How long will it take me to receive my order? You will receive an email confirmation once it ships. Delays may occur around Christmas, Easter and public holidays. Remote deliveries are subject to local transport schedules and may encounter extended delays.
When will I be billed for my order? Your credit card will be charged during checkout.
Can I have my order delivered to a different address from my billing address? Yes. To have your items delivered to a different address, simply enter in the details on our delivery information page during the check out process..
How do I send different items to different people at different addresses? You will need to create a different order for each of the different addresses.
If you have not received your order within the estimated delivery time, or have any other questions about your order, please contact customer service on firstname.lastname@example.org