Please note with Covid 19 lockdowns happening within Australia, we please ask that you be patient understanding there may be some unexpected delays within our network. Any concerns or issues please contact our Customer Service Team HERE.
Shipping & Delivery:
Any orders over $100 are Free standard shipping within Australia. For any orders under $100, the postage is $10.95 standard shipping. Express shipping is $15. All parcels are sent via Eparcel and have a full track and trace service.
PLEASE NOTE: The Canterbury Shop will only ship orders within Australia.
Standard Shipping – 3 to 5 business days The Customer should allow for a further 2 days (in addition to the above) for delivery to WA & regional areas. The delivery dates are estimates only.
Express Shipping – 2 to 3 business days Orders must be placed before 12pm. The Customer should allow for a further 2 days (in addition to the above) for delivery to WA & regional areas. The delivery dates are estimates only.
Australia Post eParcel Express All Orders are sent by E Parcel with a full track and trace service http://auspost.com.au/track/. Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing the Customer of how to collect the Customer’s parcel during normal business hours. Parcels will be held by the delivery service for their maximum hold time. Should the Customer not respond to a calling card and the parcel is returned to Canterbury as unclaimed, further freight charges will be payable for re-dispatch. Freight charges paid for the original dispatch are not refundable.
How can I track my order? The tracking reference and Australia Post website has been included in your order shipment method, click the web address provided in your shipping delivery notification email http://auspost.com.au/track/. If you haven't received this email yet, then your order may not yet have been dispatched.?
How long will it take me to receive my order? You will receive an email confirmation once it ships. Delays may occur around Christmas, Easter and public holidays. Remote deliveries are subject to local transport schedules and may encounter extended delays.
When will I be billed for my order? Your credit card will be charged during checkout.
Can I have my order delivered to a different address from my billing address? Yes. To have your items delivered to a different address, simply enter in the details on our delivery information page during the check out process..
How do I send different items to different people at different addresses? You will need to create a different order for each of the different addresses.
If you have not received your order within the estimated delivery time, or have any other questions about your order, please contact customer service on email@example.com