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Returning Damaged or Faulty Items

 

Canterbury Australia will accept the return of goods that are faulty or damaged upon receipt.

While our quality control team inspect all outgoing deliveries, if you do receive faulty or damaged item/s please contact us to arrange a replacement. If an item has sold out and we are unable to replace it, we'll refund your purchase or credit your Canterbury account.

Cost of returning items:

Postage charges associated with returning faulty or damaged items to Canterbury Australia will be covered by Canterbury Australia.

Refunds to credit cards:

Refunds will not show in your bank account until at least 3 days after the refund has been made by the Canterbury Australia. If it is not there after this time, please check with your bank before contacting us.

Customer Service Contact Details:

Email: canterburyshop@canterburynz.com.au  

Phone: 1300 55 35 17 (select option 4)

A Return Form must be included in your return:

Returns forms can be generated from your Canterbury Account within 30 days of purchase.

1.   Simply log in here using the email address you used when purchasing the product (if you do not have an account, please email us here to create one for you).

2.   Click on 'My Order History'

3.   Click on the appropriate order and products and then click the button 'return items'.

4.   Add quantities and reason for returning items.

5.   A Return Form will be emailed to you. Please print it out and enclose it with the returned items. If you can't find the Return Form email in your inbox then please check your junk mail.

If you are experiencing any difficulty generating a Returns Form please contact us on 1300 55 35 17 (select option 4) or email us here.

All Other Returns and Exchanges

Canterbury Australia accepts the return of all unwanted goods within 30 days of receipt as long as they remain unworn with original tags attached.

Cost of return shipping:

Canterbury Australia does not cover the cost of return shipping (unless the item is faulty). Canterbury Australia is not liable for the loss of garments being returned. To protect yourself you may want to use an insured service to return your goods, as these remain the property of the customer until email confirmation is sent to acknowledge our receipt of the item or items.

Refunds to credit cards:

Refunds will not show in your bank account until at least 3 days after the refund has been made by Canterbury Australia. If it is not there after this time, please check with your bank before contacting us.

A Returns Form must be included in your return package.

Returns forms can be generated from your Canterbury Account within 30 days of purchase:

  1. Simply log in here using the email address you used when purchasing the product (if you do not have an account, please email us here to create one for you).
  2. Click on 'My Order History'.
  3. Click on the appropriate order and products and then click the button 'return items'.
  4. Add quantities and reason for returning items.
  5. A Return Form will be emailed to you. Please print it out and enclose it with the returned items. If you can't find the Return Form email in your inbox then please check your junk mail. 

If you are experiencing any difficulty generating a Returns Form please contact us on 1300 55 35 17 (select option 4) or email us here.

You can exchange for a different colour, style or size or may request a refund. 

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