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Returns Information

Returns Information

What is your returns policy?
The Canterbury Shop is happy to accept the return of goods within 30 days of receipt.

I have changed my mind, will you let me return my purchase?
Yes. the Canterbury Shop accepts the return of all unwanted goods within 30 days of receipt as long as they remain unworn with tags attached. The Canterbury Shop does not refund shipping and handling costs associated with items returned where you have changed your mind.

Where do I send my return/exchange?

For all returns please contact our Customer Operations team who will provide you a Return Authority number and the return address.

Customer Operations Contact Details:

Email: credits@canterburynz.com.au

Phone: 1300 55 35 17 – option 4

When will my credit card be refunded?
For refunds, please note that the refund will not show in your bank account until at least 3 days after the refund has been made by the Canterbury Shop. If it is not there after this time, please check with your bank before contacting us.

What information do I need to send with my return?
Goods must be returned in original condition, unworn and with tags attached. Please ensure you have your supporting documentation as proof of purchase. Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy, ie whether you would like a refund or replacement and if replacement the exact details of what you would like, including the name, size and colour as per the information for that item on our website.

What is the cost of return shipping?
We will arrange free replacement delivery for any goods either supplied in error or faulty upon delivery. Change of size or unwanted goods, unfortunately your shipping and handling charges on these returns are non-refundable. The Canterbury Shop is not liable for the loss of garments being returned. To protect yourself you may want to use an insured service to return your goods, as these remain the property of the customer until an email confirmation is sent to acknowledge our receipt of the item or items.

What if I receive a faulty item?
The Canterbury Shop will accept the return of goods delivered that are faulty within 30 days of receipt. Our quality control team inspect all deliveries from the Canterbury Shop to ensure the goods you receive meet our exacting quality standards. However, if you do receive a faulty or damaged item/s please contact us at the Canterbury Shop to arrange a free replacement delivery, or we will refund your purchase price if out of stock (postage and packaging for the replacement item will be at our cost).

Can I return or exchange my Internet purchase at a store?

Sorry, no returns can be made to our retail stores.

For all returns please contact our Customer Operations team who will provide you a Return Authority number and the return address.

Customer Operations Contact Details:

Email: credits@canterburynz.com.au

Phone: 1300 55 35 17 – option 4

 

 
 
 
Returns Information